Contact Us

At Bimabio, we are committed to providing reliable customer support and a smooth shopping experience. If you have any questions, concerns, or need assistance with your order, our support team is here to help.

Customer Support

We encourage customers to reach out to us for any of the following:

  • Order inquiries or tracking updates
  • Product information and usage guidance
  • Return, refund, or exchange requests
  • Technical issues or website support
  • General questions or feedback

Our goal is to respond promptly and resolve your concerns as efficiently as possible.

Contact Information

Company: INFINITI ONLINE HUB LLC
Address: 1001 S MAIN ST NUM 11766
KALISPELL, MT 59901
Email: choressimons66@gmail.com

Response Time

Our customer service team typically responds within 24–48 business hours.
During peak periods, holidays, or promotional events, response times may be slightly longer, but we will always do our best to get back to you as soon as possible.

Business Hours

Support is available during the following hours:

Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed

Messages received outside of business hours will be handled on the next business day.

Order Support

To help us assist you faster, please include the following information in your message:

  • Full name used for the order
  • Order number
  • Email address used at checkout
  • A detailed description of your issue

Providing accurate information helps us resolve your request more efficiently.

Customer Satisfaction Commitment

At Bimabio, customer satisfaction is our priority. We are dedicated to:

  • Providing clear and transparent communication
  • Resolving issues in a fair and timely manner
  • Protecting your rights as a customer
  • Ensuring a secure and trustworthy shopping environment

Important Notice

Please note:

  • We do not offer phone support at this time. All inquiries must be submitted via email.
  • We will never ask for sensitive payment information (such as full credit card numbers) via email.
  • For security reasons, please ensure you are contacting us through our official email address listed above.

If you have any questions or need assistance, don’t hesitate to contact us. We appreciate your trust in Bimabio and look forward to serving you.