Refund & Return Policy

At Bimabio, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be returned in the original packaging
  • Proof of purchase  is required

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged items (not caused by us)
  • Items returned without prior authorization
  • Clearance or final sale items 

Return Process

To initiate a return, please contact us at:

Email: ChoresSimons66@gmail.com

Please include:

  • Your order number
  • The reason for return
  • Photos of the product 

Once your request is approved, we will provide return instructions.

Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect due to our error
  • We recommend using a trackable shipping service, as we are not responsible for lost return packages

Refunds

Once we receive and inspect your returned item:

  • Approved refunds will be processed within 3–7 business days
  • Refunds will be issued to your original payment method
  • Depending on your payment provider, it may take additional time for the refund to appear

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card company (processing times may vary)
  3. Contact your bank

If you have done all of the above and still have not received your refund, please contact us.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

We will:

  • Offer a replacement, or
  • Provide a full refund

Photo evidence may be required to process your request.

Order Cancellation

  • Orders can be canceled within 24 hours of purchase
  • Once the order has been processed or shipped, it cannot be canceled

Customer Commitment

At Bimabio, we aim to:

  • Handle all return and refund requests fairly
  • Provide clear communication throughout the process
  • Protect customer rights and ensure a secure shopping experience

If you have any questions regarding returns or refunds, feel free to contact us:

Email: ChoresSimons66@gmail.com