FAQ

1. How long does it take to process my order?

All orders are processed within 1–3 business days (Monday to Friday, excluding holidays).
Once your order is processed, it will be prepared for shipment.

2. How long does shipping take?

We offer standard shipping within the United States, with estimated delivery times of:

5–10 business days

Please note that delivery times may vary due to external factors such as carrier delays or high demand periods.

3. Do you offer free shipping?

Yes, we provide free standard shipping on all orders within the United States.
There are no hidden fees.

4. Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number via email, which allows you to monitor your delivery status at any time.

5. What is your return policy?

We offer a 30-day return policy.

To be eligible:

Items must be unused and in original condition
Items must be returned in original packaging

For full details, please refer to our Refund & Return Policy.

6. Who pays for return shipping?

Customers are responsible for return shipping costs
If the item is defective or incorrect, we will cover the cost

7. What should I do if my item arrives damaged?

If your item arrives damaged or defective, please contact us within 7 days of delivery.

Include:

Your order number
Photos of the damaged item

We will arrange a replacement or refund as quickly as possible.

8. Can I cancel my order?

Yes, orders can be canceled within 24 hours of purchase.

After this period, orders may already be processed or shipped and cannot be canceled.

9. What payment methods do you accept?

We accept:

Visa
Mastercard
American Express
PayPal

All transactions are secure and encrypted.

10. Is my payment information safe?

Yes. We use secure payment gateways and SSL encryption to protect your personal and financial information.
We do not store your full credit card details.